Cancellation Policy (For Reservations & Events)
At Fusion Spices Restaurant W.L.L., we understand that plans can change, and you may need to cancel or modify your reservation or event booking. Our cancellation policy is designed to offer flexibility while ensuring fair notice for our team to manage bookings effectively. Please review the details below regarding the cancellation terms for reservations and event bookings.
1. General Table Reservation Cancellations
• Standard Reservations: We kindly request that you inform us of any cancellations at least 24 hours prior to your reservation time. This allows us to accommodate other guests.
• No-Show Policy: If a guest does not show up for their reservation without prior notice, we reserve the right to charge a no-show fee depending on the reservation type or group size.
• Same-Day Cancellations: For cancellations made on the same day of the booking, we appreciate that unexpected circumstances may arise, but a fee may apply for larger groups
or special reservations.
2. Event Booking Cancellations
For private and corporate event bookings, we require advance notice to facilitate the cancellation of your booking without any penalties.
• Small Events (Under 20 Guests): Cancellations must be made at least 72 hours before the scheduled event. Failure to cancel within this timeframe may result in the forfeiture of your
deposit or the application of a cancellation fee.
• Large Events (20+ Guests): For larger events, including weddings, corporate functions, and other private gatherings, a minimum notice of 7 days is required for cancellations. If
cancellation occurs within this period, a portion of the deposit may be retained to cover preparatory costs.
• Full Venue or Section Bookings: If you have reserved our Rooftop Lounge, First-floor Bar, or Ground-floor Family Section for exclusive use, we request that cancellations be made at least 14 days in advance to avoid forfeiting the full deposit.
3. Special Circumstances
• Force Majeure: In the case of extreme circumstances beyond your control (e.g., severe weather, illness, travel restrictions), we will work with you to reschedule the event or
reservation without penalty, depending on availability.
• COVID-19-Related Cancellations: If cancellations are required due to COVID-19 regulations, restrictions, or health concerns, we will offer flexible rescheduling or full refunds as
necessary.
4. Refunds
Refunds for cancellations are processed as follows:
• For General Reservations: If you cancel your table reservation within the allowed timeframe (24 hours), no cancellation fee will apply.
• For Event Bookings: Deposits for event bookings are partially or fully refundable, depending on the cancellation timeframe and costs incurred.
o 72 Hours Prior (Small Events) – Full refund of deposit.
o 7 Days Prior (Large Events) – 50% refund of deposit.
o Less than 72 Hours or 7 Days – No refund of deposit.
5. Modification of Reservations & Bookings
If you need to modify your reservation or event booking (e.g., change of date, guest count, or time), we will do our best to accommodate your requests, subject to availability. We ask for modifications to be made as early as possible to avoid potential fees.
6. How to Cancel or Modify Your Booking
To cancel or modify your reservation or event, please contact us directly via:
• Phone: +973 17700371
• Email: info@fusionspicesbh.com
• In-Person: Visit us at the restaurant to speak with a team member.
7. Failure to Adhere to Cancellation Policy
Failure to adhere to our cancellation policy may result in charges or loss of deposits, as applicable. This is necessary to compensate for any lost business opportunities or preparations made for your reservation or event.
8. Contact Information
For any inquiries regarding our cancellation policy, feel free to reach out to us at:
Fusion Spices Restaurant W.L.L.
Road 3802, Building 61, Block 338, Adliya, Kingdom of Bahrain
Phone: +973 17700371
Email: info@fusionspicesbh.com